Renewals Manager

About TraceAir

TraceAir is a construction SaaS startup that provides data analytics to construction teams to help them better manage their job sites. We currently work with top land developers, home builders, contractors, and engineers across the US and Canada. This is a great chance to work with a fast growing Series B company.

What we do

Today our software guides sitework, so our clients can build on schedule and within budget. Every day across the world, leading industrial, residential, and commercial developers' teams use Traceair to collaborate. For them TraceAir is guiding "single point of truth" that shows and measures daily work progress, helps to optimize the next steps and prevents costly errors.

Position Summary

We are seeking a detail-oriented, customer-focused Renewals Manager to join our Account Management team. This role is dedicated to driving customer retention by managing the end-to-end renewal process for TraceAir’s existing customers. You will be responsible for building strong relationships with decision-makers, proactively managing contract lifecycles, and ensuring a seamless and timely renewal experience. This is a critical role in supporting TraceAir’s revenue stability and growth, ensuring our customers continue to see value in our partnership year after year.

What you will do

• Own the renewal process for a portfolio of customer accounts, ensuring timely and accurate contract execution. 

• Partner with Account Executives and Customer Success Managers to align on customer health and renewal strategy. 

• Ensure continuity of project renewal by capturing the next phase during renewal discussions, aligning contract timing with project milestones to prevent service gaps. 

• Develop renewal forecasts, accurately predict close dates, and maintain pipeline visibility in Salesforce 

• Proactively identify and mitigate churn risks through early engagement and stakeholder alignment. 

• Negotiate renewal terms within established sales qualification methodology (MEDDPICC). 

• Educate customers on contract terms, pricing models, and TraceAir’s value proposition to support retention. 

• Collaborate cross-functionally with Sales Operations to streamline the renewal cycle. 

• Track and report on key metrics, including renewal rates, churn, and net retention. 

Compensation: 70-78k per year + commission

Some of our perks/benefits

• Flexible PTO

• Medical insurance 

• Vision and Dental Insurance fully paid by the Company

• 401K 

This position will remain open until the position is filled.

At TraceAir, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or Renewals within SaaS or technology.

• Proven track record of managing renewals and achieving retention targets.

• Strong negotiation and communication skills, with the ability to engage executive stakeholders. 

• Highly organized with excellent attention to detail and ability to manage multiple contracts simultaneously. 

• Proficiency with Salesforce and contract management tools. 

• Collaborative mindset with the ability to work cross-functionally in a fast-paced environment.

What We Value  

• Customer-first mindset: You are passionate about building trust and long-term partnerships. 

• Process-driven: You enjoy managing details, deadlines, and contracts with precision. 

• Results-oriented: You take ownership of your goals and deliver on commitments.

• Growth mentality: You embrace change and seek opportunities to improve processes.