Program Manager, Operations

About TraceAir

TraceAir is a construction SaaS startup that provides data analytics to construction teams to help them better manage their job sites. We currently work with top land developers, home builders, contractors, and engineers across the US and Canada. This is a great chance to work with a fast growing Series B company.

What we do

Today our software guides sitework, so our clients can build on schedule and within budget. Every day across the world, leading industrial, residential, and commercial developers' teams use TraceAir to collaborate. For them, TraceAir is the guiding "single point of truth" that shows and measures daily work progress, helps to optimize the next steps and prevents costly errors.

Position Summary

We are seeking a highly skilled and experienced Program Manager, Operations to join our team. As a key member of the organization, you will be responsible for overseeing customer engagements from booking to delivery, ensuring deliveries are executed with operational excellence and customer delight. The PM is responsible for program management of product delivery of TraceAir’s solutions for assigned customers. 

The ideal candidate will have familiarity with Geomatics and experience with data acquisition practices using drone systems, general robotics, and advanced AI/ML imagery analytics. You will bring strong cross-functional leadership, exceptional project management skills, and a proven track record of delivering projects on time and within budget. This is an exciting opportunity to contribute directly to TraceAir’s growth and success.

What you will do

• Oversee customer engagements from booking to delivery, demonstrating operational excellence and driving customer delight

• Strategically prospect new and existing customers for business opportunities in TraceAir’s full-service asset inspection and geospatial solutions

• Project manage field operations for data collection, resolving or escalating issues as they arise while proactively communicating with customers and setting expectations

• Promote TraceAir’s value proposition to targeted market segments by providing solutions that help customers achieve their business objectives

• Work with Operations Coordinator(s) to develop detailed project plans that deliver an excellent customer experience while maintaining margins

• Coordinate with customers and contractors to understand logistics and scheduling constraints to support efficient and safe project execution

• Demonstrate adaptability by responding quickly to shifting realities and adjusting initiatives and priorities accordingly

• Exhibit strong organizational skills and flexibility to manage multiple priorities and varied functions

• Collaborate with the team on goal setting and the development and management of departmental objectives and key results

• Identify and address gaps in processes and procedures to improve and streamline workflows

• Address operational constraints related to personnel scheduling, data quality control, maintenance, field troubleshooting, and safety

• Ensure written documentation and training on procedures and workflows are up to date

• Collaborate with Sales, Product, Development, Customer Success, and other support teams to meet customer deliverables and departmental priorities

• Build and develop relationships with senior leaders across functions to increase efficiency and effectiveness within operations

• Track activities and maintain accurate records in applicable CRM and ERP systems.

• Perform all other duties as assigned.

  Some of our perks/benefits

  • Flexible PTO

  • Medical insurance 

  • Vision and Dental Insurance fully paid by the Company

  • 401K

This position will be posted until filled.

At TraceAir, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Who you are

• Minimum two (2) years of relevant industry experience with a Bachelor’s degree in Business Administration, Engineering, or related field; Master’s preferred.

• Proven program/project management experience (3+ years) with a focus on operational execution 

• PMP or similar project management certification is a plus.

• Strong leadership, communication, and interpersonal skills with the ability to influence and negotiate effectively across functions.

• Experience with geomatics and the land development lifecycle for residential real estate is highly preferred.

• Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment.

• Experience managing programs with diverse scope critical to company objectives.

• Flexible working hours to accommodate North/South American and Eastern European time zones.

• Excellent planning, scheduling, and organizational skills, with the ability to work independently and in team settings.

• Effective working remotely and coordinating with a fully distributed workforce.

• Strong computer skills (Google Suite, Slack, Zoom, Asana).

• Excellent written and verbal communication skills

• Willingness to travel up to 40% for short- to medium-term field engagements.